Return Policy
We offer a 14-day return policy on all gemstone jewelry. To return an item, please contact us within 14 days of receiving your order and we will provide you with a return shipping label. All items must be returned in their original condition, including the original packaging. We do not accept returns on custom pieces or on items that have been damaged or worn.
Exchange Policy
Gowhar Gem does not offer exchanges on our products.
Refund Policy
We will refund the full purchase price of the returned item, minus the cost of shipping. We will issue the refund within 30 days of receiving the returned item.
Payment Policy
We accept Visa, Mastercard, American Express, and PayPal
Custom Pieces
Custom pieces are not eligible for return or exchange
Solo Gemstones
Solo gemstones are eligible for return or exchange within 14 days of purchase
Privacy Policy
We will not sell or share your personal information with any third parties. This includes but not limited to: Email Address, First Name and Last Name, Phone Number, Address, State, Province, ZIP/Postal Code, City, Cookies and Usage Data
Security Policy
We use secure payment processing to protect your credit card information.
Repairs/Damage Policy
We offer a one-year warranty on all gemstone jewelry. If your jewelry is damaged within one year of purchase, we will repair or replace it at no charge.
Guarantee/Warranty Policy
We guarantee that all of our gemstone jewelry is authentic and of the highest quality. If you are not satisfied with your purchase, we offer a 30-day money-back guarantee. At Gowhar Gem Co., we strive for customer transparency and addressing any customer needs. This includes being transparent with all our gems as they are one-of-a-kind and ensuring our customers have a great experience from inquiry to after-purchase.